Gaps between leaving the origin country and arriving in the destination country
If you are shipping with one of our international services, you may notice a delay between your order leaving our warehouse and arriving in your country.
If this happens, please don't worry! Your order is scanned as it leaves the UK but won't receive its next scan until it clears border customs in your country (this is usual for all packages that enter a country from overseas and does not mean that you will be liable for customs charges).
Depending on your location, customs processing speeds do vary and there are often seasonal backlogs. But rest assured that as soon as your order has been processed by customs you'll see the scans updating again as it makes its way on its final leg to you.