We aren't able to process exchanges, but we happily accept returns!
If you've received your cat's harness but need a different size, simply visit our Returns Portal within 14 days of receiving your items, to arrange a return & refund of your original items so that you can place a new order for the size you need.
We have warehouses in the UK and USA, so you can choose whichever is most convenient for you to send your return to.
As a small 3-year-old company we sadly aren't able to cover return shipping at this time - we ask you to arrange your own returns postage to whichever of our warehouses works best for you. We hope that as we grow, one day we'll be able to absorb this cost for you.
You can find more detail on our returns policy here.