Once your order ships, it should be with you in...
TRACKED, INSURED & EXPEDITED
UK next day, world 1-3 working days
TRACKED & INSURED
UK 2-3 working days, world 5-7 working days
ECONOMY (No tracking or insurance)
UK 3-5 working days, world 10-14 working days
These are estimated shipping speeds provided to us by the couriers for these services, so parcels can take a little longer than this to arrive, particularly if they are travelling overseas.
However, if you are concerned that the time frame has passed and your order hasn't arrived, the next steps depend on your chosen shipping option:
Tracked, Insured & Expedited
If your order hasn't arrived within 3 working days of dispatch, please contact us by email at firstname.lastname@example.org (remembering to include your order number in your message), and we'll get on the case right away.
Tracked & Insured
If your order hasn't arrived within 10 working days of dispatch, please contact us by email at email@example.com (remembering to include your order number in your message), and we'll get on the case right away.
Economy / Signed - No tracking or insurance
Sadly as these parcels aren't tracked, we are limited in our ability to chase them up if there are any delays. Please do be patient, this is a non-priority economy service that can take a while to arrive. In our experience, delayed economy untracked parcels will always arrive in the end, unless you've made a mistake in your shipping address in which case they will be returned back to us. Economy returned-to-sender parcels typically take around 1-2 months to arrive back at our warehouse, and when they do we'll contact you right away to arrange a refund.
If your order hasn't arrived within 25 working days, let us know and we'll contact Royal Mail to try and find out whether there have been any issues in delivery. However, please note that this is an untracked and uninsured service and so we are not able to make any claims for compensation from the mail carrier on your behalf for delayed, lost or returned-to-sender items.