We're happy to say that we're still open as usual and delivering worldwide. All orders are being shipped same day, but please read the below before booking an international delivery from our warehouse in the UK:
- Global couriers are currently prioritising shipments, so if you need your order urgently, please make sure to book a 'Tracked, Insured & Expedited' service at checkout. 'Economy' and 'Tracked & Insured' services are still being delivered, but may be subject to delays.
- As of 2nd April we have sadly had to suspend our 'free shipping' offer to the following countries:
Bahrain, Bangladesh, Pakistan, South Africa, Bahamas, Bermuda, Panama, Bolivia, Peru, Mexico, Philippines, Jamaica, Costa Rica, Guadeloupe, Taiwan, Vietnam, Sri Lanka, Qatar, Kuwait, Morocco, Oman, Tunisia, Trinidad and Tobago, Colombia, Egypt, Barbados, India, Russia, United Arab EmiratesWe can still ship to these countries, but can only offer our 'Tracked, Insured & Expedited' DHL/Fedex courier options, and sadly cannot cover the cost of these premium services, even when orders are over the free shipping threshold. Thank you for your understanding at this difficult time.
We have put in place a number of precautions to keep our team and customers safe during the outbreak, and have put together some FAQs for you below:
Q. Can I still order online?
A. Yes, you can still order online as normal and we can still deliver as normal.
Q. I have an order pending — what will happen to it?
A. All pending orders are being processed as usual - please check your confirmation email to access your order status.
Our warehouse is still open and taking all necessary precautions to keep staff and customers safe (see more about these procedures here)
At the moment, our carriers are continuing to deliver although we are seeing some delays. All are putting in place no-contact delivery procedures to keep customers and their staff safe. If you'd like to find out more, please check your order status page to find out who is handling your delivery (e.g. Fedex, DPD, Royal Mail etc.) and then visit their website for the very latest on their current procedures and delivery speed estimates. We'd love to share them with you here but the situation is changing daily so do visit their site to get the very latest.
Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A. Our teams, carrier partners and customers' health and safety is our number one priority. Our warehouse has implemented an increased hygiene regime to ensure that handwashing and cleaning are much more frequent, and have deployed split shifts to minimise the number of people working together. Our carriers have all deployed similar working practices. You can find the latest on these regimes here.
Q. Do you have a no-contact delivery process in place?
A. Yes we do. Almost all of our global couriers now have the ability to deliver with no contact. Simply let them know that you wish for this to happen when they contact you to arrange delivery, or when they arrive at your address.
Q. Are you changing your returns policy/process during this time?
A. Over this period we don't want you to worry, so we've extended our returns period from 14 days to 30 days to give you plenty of time to book a return with us.
Q. Are your Customer Services still open?
A. Yes, you can contact our Customer Services via email over this period.